To be fair... It is not the tech's fault.
As a former help desker, I am more than aware, that the majority of help desk workers, and tech support lines, are vastly undertrained for their job. This is because the company, doesn't want to pay to train them, and so are hanging you, and them, out to dry. You don't get the support you deserve. They catch the stress from upset callers.
That is unfair. But...
It does not require much training, to look at the notes, the previous tech had made... so that you do not repeat the same steps, ad nauseum. This is a cascading failure of inept (or malicious) people, at various levels of sophistication.
That being said... Say driver one more mutherfuggin' time! I dare you, I double dare you mutherfugger!
As a former help desker, I am more than aware, that the majority of help desk workers, and tech support lines, are vastly undertrained for their job. This is because the company, doesn't want to pay to train them, and so are hanging you, and them, out to dry. You don't get the support you deserve. They catch the stress from upset callers.
That is unfair. But...
It does not require much training, to look at the notes, the previous tech had made... so that you do not repeat the same steps, ad nauseum. This is a cascading failure of inept (or malicious) people, at various levels of sophistication.
That being said... Say driver one more mutherfuggin' time! I dare you, I double dare you mutherfugger!
RSS Feed
